1. Q: Is there a warranty?
A: Our products comes with a 180-day warranty to protect against manufacturer defects. Any damage incurred by improper usage/negligence would not be covered by the warranty.
2. Q: Can I have a sample / place a trial order?
A: Sure. Samples are available for you to check quality. Small trial order is available, too.
3. Q: Do you have products in stock?
A: Mostly No. All products are to be produced according to your order including samples.
4. Q: What’s the delivery time?
A: It usually takes about 10-20 working days to finish an order from MOQ to 40HQ container.
Exact delivery time to be confirmed by further communication.
5. Q: Can I order different models to be one container?
A: Surely, different models can be mixed into one container with the quantity of each model not be less than MOQ.
6. Q: How does your factory perform quality control?
A: Internal inspection adopted, including IQC(Incoming Quality Control),IPQC(Input Process Quality Control), OQC(Output Quality Control). Third party inspection is welcomed.
7. Q: Can I put my own LOGO on the products?
A: Yes. You can put your own LOGO on the products and also for the packing.
8. Q: Will you deliver the right goods as ordered? How can I trust you?
A: Surely. We can do Alibaba Trade Assurance Order with you, and certainly you will receive the goods as confirmed. We are looking for long term business instead of one time business.
Mutual trust and double wins are what we expect.
9. Q: Can I visit your factory? How can I go?
A: You are warmly welcomed.
Shanghai is the nearest international Airport and Yiwu is the nearest domestic Airport.
High-speed rail is also available from Shanghai(2.5 hours arrive) or Hangzhou(1.5 hours arrive) to Yongkang Nan Station.
10. Q: What’s the payment terms?
A: T/T, L/C and negotiated.
11. Q: How to delivery?
A: Mostly ship by sea from Ningbo Port, also can arrange ship from other sea port in China, such as Shanghai or Shenzhen. Ground shipping or air shipping are all available.
12. Q: Terms of trade you provide?
A: EXW, FOB, CIF, DDU and so on.